Thông tin:

Khóa Học Tiếng Anh Giao Tiếp Công Sở Qua Điện Thoại KYNA NN10

Chi tiết khóa học

PHẦN 1. BASIC TELEPHONING

1. How to talk on the telephone?
2. How to make business phone calls?
3. How to receive business phone calls?
4. How to put people on hold/forward business phone calls?
5. How to leave a phone message?
6. How to say thank you in a business phone call?
7. How to end business phone calls?
8. How to participate in a conference call?

PHẦN 2. APPOINMENTS

1. How to call for an appointment?
2. How to cancel appointments over the phone?
3. How to set appointments over the phone?
4. How to reschedule appointments over the phone?

PHẦN 3. CONDUCTING BUSINESS

1. How to make requests and offers on the phone?
2. How to make and handle complaints over the telephone?
3. How to make travel arrangements over the phone?